The City of Irvine uses “Access Your Irvine,” an online and mobile service request system, to power its mobile application and reporting forms. Access Your Irvine is an application that allows Irvine residents to report non-emergency issues to the City. Access Your Irvine may be accessed via the web on a desktop computer, laptop, mobile phone, or tablet.
Access Your Irvine is a public application developed by SeeClickFix 311 CRM and CivicPlus. The description entered of the reported issue will be visible to the public. Your display name will also be visible unless you submit your request anonymously. Your email address will never be displayed publicly. By registering for and using the mobile application, users also agree to CivicPlus’ Terms of Use (Open in new window) and Privacy Policy (Open in new window).
CivicPlus Privacy Policy
CivicPlus (referred to as “we”, “us”, or “our”) takes the private nature of your personal information very seriously, and we are committed to protecting your personal privacy. CivicPlus has developed this policy regarding our privacy practices (“Privacy Policy”) to explain the manner in which CivicPlus may collect, use, retain, process, and share the personal information collected from users (“you”, “your”, or each a "User") of any of the CivicPlus solutions and associated services (each, a “Solution”; collectively, the “Solutions”), and the CivicPlus website (the “Site”). The User’s personal information may include any information relating to an identified or identifiable person (“Personal Information”), such as your name, address, email address, phone number, or IP address. Personal Information does not include publicly available information, de-identified, or aggregate consumer data.
This Privacy Policy is designed to help the User obtain information about our privacy practices and to help the User understand its privacy choices when using a Solution or visiting the Site. By using the Solutions, providing Personal Information, or visiting our Site you are agreeing to this Privacy Policy and consenting to the collection, transfer, manipulation, storage, disclosure, and other uses of your information, as described in this Privacy Policy.
CivicPlus provides the software Solutions directly to our public sector customers (“Customers”) to enable them to serve and perform their own governmental and business functions. As such, most of the Personal Information we collect and store is in connection with the software and services we provide to our Customers pursuant to our contractual arrangements with them. In these cases, CivicPlus is acting as a “data custodian” only and processes data in alignment with our Product Privacy Notices.
This Privacy Policy covers the treatment of Personal Information gathered when you are using or accessing any Solution or the Site. This Privacy Policy does not apply to the practices of third parties that we do not own or control or certain data collected by our Customers for their specific purposes and needs, as further described herein. For residents who are using our Resident Portal, we direct you to our End User License Agreement for that feature for further privacy-related information regarding how we collect, use, process, and share your resident data, including across municipalities.